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Reese Patel
213-555-2781 | reese.patel@example.com | linkedin.com/in/reesepatel | New York, NY
Education
New York UniversityNew York, NY
Bachelor of Arts in CommunicationsMay 2021
- Coursework: Digital Media, Editorial Strategy, Brand Writing, Analytics
Skills
Core: Content Review, Community Management, Social Media Platforms, Data Analysis, Policy Implementation
Systems: Zendesk, Contentful, Google Analytics, Airtable
Execution: Queue Triage, Copy Editing, Issue Coding, Reporting
Collaboration: Policy Feedback, Trust Reviews, Escalations, Training
Experience
Content ModeratorMar 2023 - Present
Civic Media LabNew York, NY
- Owned content moderator workflows for daily review queues and weekly goals.
- Reviewed high-volume queues while keeping decision quality above 96%.
- Tagged recurring policy gaps so trust teams could refine guidance.
Content Operations AssociateJul 2021 - Feb 2023
Streamline ContentRemote
- Edited help content and internal notes for clarity and consistency.
- Created policy examples and moderation notes that improved handoffs across the team.
- Created examples that reduced new reviewer ramp time by 21%.
Editorial InternJun 2020 - Jun 2021
Bright ForumBrooklyn, NY
- Supported content moderator deliverables, QA notes, and stakeholder updates.
- Prepared escalation packets for sensitive or unclear content decisions.
- Documented recurring issues so managers could resolve policy ambiguity.
Projects
Content Moderator Operating Dashboard2025
Airtable, Zendesk, Policy Docs
- Built a tracker for queue volume, decisions, and escalation reasons, owners, and.
- Added views for queue age, decision reasons, and escalation status.
Policy Review Playbook2024
CMS, Decision Trees, Training Notes
- Grouped examples by policy type so reviewers could compare edge cases.
- Turned repeated policy ambiguity into checklists and review steps.
Content Moderator Quality Review2023
Reporting, Documentation, Stakeholder Review
- Audited content decisions and summarized fixes for weekly planning.
- Shared weekly trends to improve guidance and training materials.