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Avery Brooks
303-555-3456 | avery.brooks@example.com | linkedin.com/in/averybrooks | Phoenix, AZ
Education
Arizona State UniversityTempe, AZ
Bachelor of Science in Business AdministrationMay 2021
- Coursework: Operations, Analytics, Communication, Project Management
Skills
Core: Customer Relationship Management, Team Leadership, Conflict Resolution, Process Improvement, Data Analysis
Systems: Excel, Salesforce, Airtable, Google Workspace
Execution: Process Improvement, Documentation, Quality Review, Planning
Collaboration: Stakeholder Updates, Training, Escalations, Vendor Follow-up
Experience
Customer Service ManagerMar 2023 - Present
Oakridge ServicesAustin, TX
- Owned customer service manager workflows for cross-functional stakeholders and.
- Improved process visibility by turning recurring work into owner-based views.
- Reduced follow-up delays by standardizing status updates and next actions.
Customer Service Manager AssociateJul 2021 - Feb 2023
Clearpath OperationsRemote
- Coordinated daily priorities across operations, support, and manager reviews.
- Created status reports and workflow templates that improved handoffs across the team.
- Created templates that reduced manual rework and duplicate questions.
Operations InternJun 2020 - Jun 2021
Westline GroupDallas, TX
- Supported customer service manager deliverables, QA notes, and stakeholder updates.
- Prepared issue notes and summaries before weekly planning meetings.
- Documented recurring issues so managers could resolve handoff gaps.
Projects
Customer Service Manager Operating Dashboard2025
Excel, Airtable, Dashboards
- Built a tracker for owners, deadlines, and issue status, owners, and status changes.
- Added views for priority, owner, due date, and blocked work.
Workflow Playbook2024
SOPs, Templates, Training Notes
- Built a playbook that clarified steps, exceptions, and escalation owners.
- Turned repeated handoff gaps into checklists and review steps.
Customer Service Manager Quality Review2023
Reporting, Documentation, Stakeholder Review
- Audited process metrics and summarized fixes for weekly planning.
- Summarized recurring issues so managers could fix root causes.